After-Sales Service Application

To ensure a smoother after-sales process, please assist us by uploading and providing the necessary documentation.

First Name *

Last Name *

Email Address *

1. Please enter the order number for your purchase. *

Enter Order Number *

2. Status of the indicator light on the AI Box (Black Box) *

Just solid red light

Red light is solid; Green light is flashing.

Even when power is supplied, the indicator light does not turn on.

Both red light and green light is solid.

Other:

3. Please provide a photo of the T-shaped Plug Stabilizer connection for our verification. *

To rule out a loose connection as the cause of the device malfunction, please ensure the T-shaped Plug Stabilizer is securely fastened.

Choose file or drag here *

Upload at least 1 file. Max 1 GB per file.

Please upload at least one file for T-shaped Plug Stabilizer.

Choose file or drag here

4. Could you connect to our App? Please provide a screenshot, regardless of whether you are able to connect or not. *

Setup Instructions:
1. Please download InsightDrive AI from Google Play (Android) or the App Store (iOS).
2. Connect your mobile phone to the AI Box's Wi-Fi network (The Wi-Fi name generally begins with "CyberBox").
3. Open the InsightDrive AI application, take a screenshot, and record the application's operating status.

Choose file or drag here *

Upload at least 1 file. Max 1 GB per file.

Please upload at least one file for App Screenshot.

Choose file or drag here

5. Please provide a photo or a video clip demonstrating the issue you are encountering with your device. A video would be preferable. *

Choose file or drag here *

Upload at least 1 file. Max 1 GB per file.

Please upload at least one file for Issue Video/Photo.

Choose file or drag here

*Friendly reminder: Please carefully fill out every field in the after-sales form and ensure all files (images/videos) display as successfully uploaded before clicking the “Submit After-Sales Request” button.*