Return & Replace

The user who purchases Robofinity-branded product through the official crowdfunding platform, official websites or authorized dealers can enjoy the warranty service under these terms. The user who purchases from unauthorized third parties cannot enjoy the warranty service under these terms.

Return

Within 7 calendar days from the date of receipt you can request Return Service if the product has non-human-caused failure or damage. After Return Service confirmation is sent from Robofinity, the user should return the complete product and packaging, including extra gifts.

Return Service will not be provided where:

×It is requested beyond 7 calendar days from the date of receipt.
×The product that has no quality problem tested by Quality department of Robofinity.
×The user does not send out the product within 7 calendar days after Return Service confirmation is sent from Robofinity.
×The user did not return the complete product and packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
×The legal proof of purchase or invoice is not provided or is reasonably believed to have been forged or tampered with.
×Product labels, serial numbers, etc. show signs of tampering or alteration.
×Failure or damage caused by not using and keeping the device according to the requirements of the User Manual.
×Failure or damage caused by the forced use of the device under abnormal usage conditions.
×Failure or damage caused by unauthorized disassembling, repairing or modification.
×Failure or damage caused by force majeure factors.
×Other Failure or damage caused by problems other than the product's own design, manufacture and quality issues.

Replace

Within 15 calendar days from the date of receipt you can request Replace Service if the product has non-human caused failure or damage. After Replace Service confirmation is sent from Robofinity, the user should send back the complete product and packaging for replacement.

Replace Service will not be provided where:
×It is requested beyond 15 calendar days from the date of receipt.
×The product that has no quality problem tested by Quality department of Robofinity.
×The user does not send out the product within 7 calendar days after Replace Service confirmation is sent from Robofinity.
×The user did not send back the complete product and packaging.
×The legal proof of purchase or invoice is not provided or is reasonably believed to have been forged or tampered with.
×Product labels, serial numbers, etc. show signs of tampering or alteration.
×Failure or damage caused by not using and keeping the device according to the requirements of the User Manual.
×Failure or damage caused by the forced use of the device under abnormal usage conditions.
×Failure or damage caused by unauthorized disassembling, repairing or modification.
×Failure or damage caused by force majeure factors.
×Other Failure or damage caused by problems other than the product's own design, manufacture and quality issues.

Service instruction

1.The User needs to contact the customer service staff (via global@robofinity.com) before obtaining the after-sales service. If it is confirmed that the product needs to be sent back for testing, please send out the product within 7 calendar days and inform the customer service of the relevant courier information. We will refuse to sign for the package if the user did not inform the customer service staff in advance.
2.The User needs to pay the shipping fee in advance, and this part of the cost is based on the principle of fault party paying.
3.The User is responsible for address errors, additional delivery fees, labor costs, and delivery lost.

Privacy Policy

Last Updated: September, 2024.

Robofinity is committed to protecting the privacy of its website users. When you access, interact with, navigate and use any of the features of this website, on any of our social media pages or accounts, we collect certain information from or about you. This Policy explains in more detail the types of information that we collect, how we use or may use such information, under what circumstances and with whom any of your information might be shared.

By using or continuing to use of our services means you agree to our collection, use, storage and sharing of your information in accordance with this "privacy policy".

How may we collect your information: We collect information by tracking “cookies” and similar technologies, such as “web beacons,” designed to enable Robofinity to better understand visitors to the Sites, their needs and preferences, any setting options they may select and any other information about how they use the Features or otherwise interact with the Sites. We also may employ “web beacons” to collect information or to determine or confirm usage of our Sites.

Please note that rejecting cookies employed by our Sites will affect your experience with the Sites.

The information that we may collect:

1.You provide us with personal information, such as your name, address, email address, phone number, or bank card number when you sign up for an account, purchase products or use our service.
2.The type of your computer or mobile device from which you are accessing the Sites or using the Features, the time or the number of visits, the duration of your visits, any return visits, the IP address of such devices, the manufacturer and model of your device, the version of your operating system, the network through which you connected to the Sites, your preferred language, the reference page, etc.
3. Location information.
4.The information obtained by the third party.

Advertising service:

We may use tools such as Google Analytics to collect information generated in the process of using the website. If you do not wish to receive advertisements from Robofinity or our affiliates via email or informational (SMS) text messages, you may contact Robofinity at any time and choose to opt-out of such advertising by emailing us your request to that effect to: global@robofinity.com.

How we use your information:

The information we collect is mainly used to analyze preferences to optimize the website according to your preferences, optimize your shopping experience and assist you in completing your product orders.

How you control your information:

1. You can contact us by email us to: global@robofinity.com at any time to share your concerns about the accuracy of any information that we are holding about you.
2. If you want to cancel your registration, you can send us an email to: global@robofinity.com.

The information that we may share:

Robofinity will not transfer or disclose your personal information without your consent to any non-affiliated third party, unless:
1.when required by law, such as to comply with current or future regulations binding upon us, or court summons, government orders or other legal procedures;
2.when we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud;
3. Provide personal information to Robofinity's affiliates or other cooperative companies or individuals so that they can represent or assist Robofinity in processing the information. Robofinity requires the above parties to agree to the processing of this information in accordance with Robofinity's provisions, this Privacy Policy, and relevant laws and regulations. In other words, the above parties cannot use the information for other purposes or make it public without Robofinity’s permission under this policy.

If we were to become involved in a merger, acquisition or sale of all or a portion of our assets, we might be expected to share information concerning our users with such merger partner or purchaser, and we will notify you via email and/or a prominent notice on our Web site of any change in ownership or in uses of your information. At that time, we also would notify you as to any choices that you may have regarding such information.

Information security:

The computers and servers in which we store sensitive personal identification information are located in a secure environment, and access to those computers and servers is restricted to only those employees and others with a need to know for the purpose of performing their responsibilities to Robofinity.

E-mail and message that we may send you:

Sending you confirmation and emails advising you of the status of your order.

Exceptions to privacy policy:

If you choose to connect to any other website or webpage via links provided on the Sites, you do so at your own risk, and you should read and familiarize yourself with the privacy statements of such other websites to determine how they collect and use personally identifiable information in connection with your visit.

Children policy:

Robofinity’s product is intended for mature users over the age of 14, and is not intended for or directed to children aged 14 or under the age of 14. If you are under 14 years old (including), you need to make sure to get your legal guardian's consent before providing personal information. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at global@robofinity.com. We will delete such information from our files within a reasonable time after receiving such notice.

Modification:

From time to time, we will update this Policy to comply with changes in applicable privacy laws and industry practices, so please check this page regularly for the latest Privacy Policy. When we modify this Policy, we will let you know on the Site by indicating that there is a new revision available (and the date of that revision). Your continued use of the Site after the revised Policy becomes effective will evidence your acknowledgment and agreement that you have read, understood and agreed to the then-current version of this Policy.

Copyright © ROBOFINITY TECHNOLOGY LIMITED, 2024. All rights reserved.