Pravidlá poskytovania refundácií

Return and Refund Policy  (Last Updated: June 2026)

Robofinity strives to provide you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase – whether due to a defect or simply a change of mind – we offer a 15-day return and refund policy as described below. This policy applies only to customers in the following countries: United States, Canada, Australia, Germany, United Kingdom, and Japan. Users who purchase Robofinity brand products through the official Robofinity website from these countries are eligible for these terms.

Notes on Return Services

1. We highly recommend contacting Robofinity Customer Support (global@robofinity.com) before initiating a return. Our team can help determine if a return is the optimal resolution for your specific situation.
2. For customers who purchased Robofinity products via third-party platforms (e.g., Amazon) or authorized distributors, please contact the original point of purchase to inquire about their specific return policies.
3. If more than 15 days have passed since delivery, your purchase is covered by our 1-year limited warranty. Please contact our support team for professional after-sales assistance to ensure a satisfactory resolution.
4. For customers in Canada and Australia, please contact our support team before shipping any product back. We will assist you with the return shipping process and provide the applicable return instructions.

Conditions for Return Application

1. Timeframe Requirements: Return requests must be submitted within 15 calendar days from the date of delivery. Requests received after this 15-day window will not be eligible for processing.
2. Product Scope: Products purchased from the official Robofinity website are generally eligible for return and refund under this policy. However, accessories purchased separately as standalone items, such as an Extended-Length Screen Mount or other separately purchased accessories, are not eligible for 15-day no-reason returns or refunds due to change of mind, ordering the wrong accessory, or personal preference. If a separately purchased accessory arrives defective, damaged, or incorrectly shipped, please contact our support team for assistance under the applicable after-sales or warranty process.
3. Product Condition: We accept returns of both new/unused and gently used items. “Gently used” means the product has been handled reasonably (e.g., opened, tested, or used for a short period) but remains free from intentional damage, abuse, unauthorized modification, or missing critical components. The product should be returned in its original packaging if possible, with all included components (e.g., for InsightDrive X1: lens, screen, AI Box, power cables, and all peripheral accessories).

Return Shipping – Who Pays and How?

After your return request is approved, we will send you an RMA number and detailed instructions. The table below summarizes the return method and shipping cost responsibility for each country:

For non-defective returns (15-day no-reason return, including change of mind or ordering the wrong configuration):
Within 15 days of delivery, you may return the eligible product for any reason (or no reason). The product must be in new or gently used condition, with no intentional damage, abuse, unauthorized modification, or missing critical components. The customer is responsible for all return shipping costs. See the table above for how this applies in your country.

For defective or quality-related returns (due to our liability):
If the return is due to a product defect, damage upon arrival, or a shipping error on our part, we will accept the return even if the product has been opened or tested, provided the issue is confirmed. We will cover all reasonable return shipping costs. See the table above for how this applies in your country.

For returns with user-induced damage or missing parts:
If the returned product is found to have missing parts or damage caused by misuse, mishandling, or unauthorized modification, we will accept the return but issue a partial refund after deducting the cost of the missing components, necessary repairs, cleaning, or restoration. The deduction amount will be based on the actual loss (up to the original product value) and will not exceed the product’s original price. We will notify you of the inspection results and the deduction details via email, along with supporting evidence (such as photos or videos) before processing the refund.

Once the returned product arrives at our local warehouse or designated return location and the unboxing inspection is completed, the refund will be processed based on the inspection outcome in accordance with the corresponding conditions above.

Exchange Policy

We accept exchanges for both defective and non-defective eligible items. The same shipping cost rules apply:

• For exchanges due to quality issues (our responsibility): We will cover the shipping costs for returning the original item and sending you the replacement.
• For exchanges due to customer preference (e.g., ordered the wrong configuration – wrong model, specs, etc.): You are responsible for the return shipping cost of the original item. We will ship the replacement item at our expense (standard shipping).

To request an exchange, please contact us at global@robofinity.com with your order number and the desired replacement product. We will provide instructions and an RMA number. No restocking fee applies to any approved exchange.

No Restocking Fee

We do not charge any restocking fees for approved returns or exchanges. However, if the returned product has missing parts, user-induced damage, unauthorized modification, or requires repair, cleaning, or restoration, the corresponding cost may be deducted from the refund as described in this policy.

How to Initiate a Return or Exchange

You may submit a return or exchange request by sending an email to our support team at global@robofinity.com. We will review your application within 3–5 business days. If your request is declined, we will notify you of the reason; you may then resubmit your application after providing the required additional information or documentation.

To expedite the review process, please prepare the following materials before applying:

How to Return My Product

1. Packing Requirements

Please ensure the product is securely packed using its original packaging. It is mandatory to clearly write or print your RMA number and include it inside the package. Returns without a visible RMA number may result in identification delays, consequently prolonging the refund process. Please dispatch the product or make it available for pickup within 7 calendar days after Robofinity issues the return service confirmation. Failure to do so within this timeframe will be deemed a waiver of your right to return, and your request will be closed accordingly.

2. Logistics and Tracking Requirements

For self-shipped returns, please choose a trackable carrier and provide us with a valid tracking number after shipment. If you cannot provide verifiable tracking information to prove that the package has been shipped, we may be unable to process your return. Before the package is officially delivered to and signed for by the designated return warehouse, the risk of loss or damage during transit is borne by you and the carrier. We recommend choosing a reliable shipping service and purchasing insurance for high-value packages.

We do not accept freight collect shipments or cash-on-delivery return shipments unless expressly approved in writing by Robofinity. We reserve the right to reject any unauthorized freight collect or cash-on-delivery delivery.

3. Return Addresses

Once your return request is approved, we will provide you with the appropriate return address based on your country:

For customers in Canada and Australia:
Please do not ship the product yourself before receiving return instructions from us. Our support team will provide you with the necessary instructions and, where applicable, a pickup confirmation. If you have any questions, contact us at global@robofinity.com.

Refund Instructions

Upon the product's arrival at our local warehouse and the completion of the unboxing inspection, the refund will be processed in accordance with the following terms:

1. Products in Good Condition with All Accessories Included: If the product is verified to be in new or gently used condition, free from intentional damage, and with all accompanying accessories intact, we will issue the refund within 3–5 business days. The final refund amount will be the exact figure mutually confirmed and agreed upon before your return shipment.

2. Missing Components or Physical/Man-made Damage: If the inspection reveals missing parts or user-inflicted damage, a depreciation fee will be deducted from the refund, depending on the severity of the condition. The warehouse reserves the right to make the final determination based on its standard inspection criteria. Upon completion of the assessment, we will notify you of the detailed findings and the final refund breakdown via email.

Contact Us

If you have any questions about returns or refunds, please contact our customer service team:

Robofinity
ROBOFINITY TECHNOLOGY LIMITED
Suite 2502B, 25th Floor, 148 Electric Road, North Point, Hong Kong 999077
Email: global@robofinity.com