Datenschutzerklärung

Last updated: April 20, 2026.

Robofinity
ROBOFINITY TECHNOLOGY LIMITED
Suite 2502B, 25th Floor, 148 Electric Road, North Point, Hong Kong 999077
Email: global@robofinity.com

Robofinity is committed to protecting the privacy of its website users. When you access, interact with, navigate and use any of the features of this website, on any of our social media pages or accounts, we collect certain information from or about you. This Policy explains in more detail the types of information that we collect, how we use or may use such information, under what circumstances and with whom any of your information might be shared.

Related Policies
Please also review our other policies that govern your use of our website and services:
- Return and Refund Policy
- Shipping Policy
- Terms of Service

Consent
When you first visit our website, a cookie banner will ask you to accept or reject non‑essential cookies and data collection. By clicking “Accept” or continuing to use our services after making your selection, you agree to the practices described in this Privacy Policy. You may withdraw your consent at any time by contacting us at global@robofinity.com or by adjusting your browser settings to reject cookies.

How may we collect your information
We collect information by tracking “cookies” and similar technologies, such as “web beacons,” designed to enable Robofinity to better understand visitors to the Sites, their needs and preferences, any setting options they may select and any other information about how they use the Features or otherwise interact with the Sites. We also may employ “web beacons” to collect information or to determine or confirm usage of our Sites.

Please note that rejecting cookies employed by our Sites will affect your experience with the Sites, but you may adjust your browser settings to reject cookies at any time.

The information that we may collect:
1. You provide us with personal information, such as your name, address, email address, phone number, or bank card number when you sign up for an account, purchase products or use our service.
2. The type of your computer or mobile device from which you are accessing the Sites or using the Features, the time or the number of visits, the duration of your visits, any return visits, the IP address of such devices, the manufacturer and model of your device, the version of your operating system, the network through which you connected to the Sites, your preferred language, the reference page, etc.
3. Location information.
4. Information obtained by third parties.

Advertising service
We may use tools such as Google Analytics to collect information generated in the process of using the website. If you do not wish to receive advertisements from Robofinity or our affiliates via email or informational (SMS) text messages, you may contact Robofinity at any time and choose to opt‑out of such advertising by emailing us your request to that effect to: global@robofinity.com.

How we use your information
The information we collect is mainly used to analyze preferences to optimize the website according to your preferences, optimize your shopping experience and assist you in completing your product orders.

How you control your information
You can contact us by email to global@robofinity.com at any time to share your concerns about the accuracy of any information that we are holding about you. If you want to cancel your registration, you can send us an email to global@robofinity.com.

Your Shopping Rights
For information about returns, refunds, and exchanges, please refer to our Return and Refund Policy, which can be found on our website. This policy explains your rights if you are not satisfied with your purchase.

The information that we may share
Robofinity does not sell your personal information to any third party for marketing purposes without your explicit consent. We only share your information with third parties when necessary to fulfill your order (e.g., payment processors, shipping carriers) or when required by law. Any third party is contractually bound to use your information solely for providing services to Robofinity and cannot use it for other purposes.

We may share information in the following limited circumstances:
1. When required by law, such as to comply with current or future regulations binding upon us, or court summons, government orders or other legal procedures;
2. When we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud.

If we were to become involved in a merger, acquisition or sale of all or a portion of our assets, we might be expected to share information concerning our users with such merger partner or purchaser, and we will notify you via email and/or a prominent notice on our Web site of any change in ownership or in uses of your information. At that time, we also would notify you as to any choices that you may have regarding such information.

Pricing and Payment Transparency
When you make a purchase on our website, the total amount you will be charged—including product price, shipping fees, and any applicable taxes—is clearly displayed on the order summary page before you complete your payment. We do not charge any hidden fees.

Information security
The computers and servers in which we store sensitive personal identification information are located in a secure environment, and access to those computers and servers is restricted to only those employees and others with a need to know for the purpose of performing their responsibilities to Robofinity.

SSL Security Protection
We take the security of your personal information seriously. All sensitive information, including but not limited to credit card details and personal identification data, is collected exclusively on pages protected by Secure Sockets Layer (SSL) technology. SSL encryption helps ensure that your data is transmitted securely over the internet and is protected from unauthorized access during transmission. You can verify that your connection is secure by checking for "https://" and the padlock symbol in your browser’s address bar when providing personal information on our website.

E‑mail and messages that we may send you
Sending you confirmation and emails advising you of the status of your order.

Exceptions to privacy policy
If you choose to connect to any other website or webpage via links provided on the Sites, you do so at your own risk, and you should read and familiarize yourself with the privacy statements of such other websites to determine how they collect and use personally identifiable information in connection with your visit.

Children Policy
Robofinity’s products and services are intended for users who are at least 13 years of age. They are not intended for or directed to children under 13. If you are under 13, please do not provide any personal information to us without the consent of your parent or legal guardian. For users in Germany, where the legal age for data consent is 16, we require parental consent for anyone under 16. For users in Hong Kong, the same 13‑year standard applies in line with international best practices. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at global@robofinity.com. We will delete such information from our files within a reasonable time after receiving such notice.

Google Merchant Center Compliance
Commitment to Transparency and Consumer Protection
In accordance with the requirements of advertising platforms such as Google, we are committed to providing a safe and transparent shopping experience.

- No Sale of Personal Information: Robofinity does not sell your personal contact information to any third party for marketing or other purposes without your explicit consent.
- Clear Transaction Terms: All costs, including product price, shipping fees, and applicable taxes, are clearly displayed before you complete your purchase. Our Return and Refund Policy outlines the terms for returns, ensuring your consumer rights are protected.
- Honest Representation: We represent our products and company honestly. We are not affiliated with other brands unless explicitly stated, and we do not engage in misleading advertising practices.
- Secure Transactions: We use SSL encryption to protect your payment information during transmission, as detailed in the 'SSL Security Protection' section above.

Modification
From time to time, we will update this Policy to comply with changes in applicable privacy laws and industry practices, so please check this page regularly for the latest Privacy Policy. When we modify this Policy, we will let you know on the Site by indicating that there is a new revision available (and the date of that revision). Your continued use of the Site after the revised Policy becomes effective will evidence your acknowledgment and agreement that you have read, understood and agreed to the then‑current version of this Policy.